Privacy Policies

Welcome to Zoon Loyalty

Zoön Loyalty LLC is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect personal data from our clients and users (consumers or employees) of the Zoön Loyalty platforms. By accessing our services, you consent to the practices described herein.

1. Scope

This policy applies to all users of our services, including business clients and end users who participate in engagement and loyalty programs through the Zoön Loyalty platform, whether via web or mobile applications.

2. Data We Collect

From End Users (Consumers or Employees): We may collect the following categories of personal data:

Name, email address, phone number, and date of birth.

Behavioral data related to platform usage (e.g., point accumulation, campaign participation).

Purchase history (if linked to a loyalty program).

IP address, browser type, device identifiers, and other technical metadata.

Optional identification data when used for consumer validation (e.g., ID scans or form submissions).

From Business Clients (Companies): We collect:

Company name, contact name, role/title, country.

Business email, phone, and billing information.

Usage metrics related to campaigns and user engagement.

3. Legal Basis for Processing (GDPR Compliance)

We process personal data based on one or more of the following legal grounds:

Consent (e.g., when the user registers or accepts cookies).

Performance of a contract (e.g., managing loyalty campaigns).

Compliance with legal obligations.

Legitimate interest (e.g., improving our services and analytics). Clients are responsible for ensuring they have a valid legal basis for processing data from their users via our platform.

4. How We Use Personal Data

To operate loyalty and engagement programs.

To personalize rewards and communications.

To deliver notifications and manage user accounts.

To comply with legal obligations.

Client Data:

To manage the client relationship and subscription.

To provide, maintain, and improve our platform.

To send service-related communications or updates.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share data only in the following cases:

With authorized third-party service providers (e.g., payment processors, analytics tools, email marketing platforms) under data processing agreements.

With regulatory authorities or when legally required.

To protect the rights, property, or safety of Zoön Loyalty, our clients, or users

6. International Data Transfers

Your data may be transferred and processed in countries outside of your jurisdiction, including the United States. Where required, we implement appropriate safeguards (such as Standard Contractual Clauses under GDPR) to protect your information during international transfers. By using our services, you consent to the transfer of your data to the United States and other countries where we or our partners operate.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for analytics, personalization, and improving your user experience. You may control cookie settings through your browser or directly within the platform interface where available.

16. Contact

For any privacy-related concerns, you may contact us at: Email: privacy@zoonloyalty.io
Address: Zoön Loyalty LLC, 848 Brickell Ave, Miami, FL 33131

8. Cookie Consent Notice

Upon first access to our platform, a cookie consent banner will be displayed requesting your explicit consent before any non-essential cookies are activated. You may withdraw or modify your cookie preferences at any time.

9. Cookie Policy

Cookies are small text files placed on your device to help the site provide a better user experience. We use cookies to:

Remember user preferences and session settings.

Analyze site traffic and user behavior.

Personalize content and recommendations.

Types of cookies we use:

Essential Cookies: Necessary for the basic functionality of the platform.

Analytics Cookies: Help us understand how users interact with the site.

Functionality Cookies: Remember preferences to enhance usability.

Marketing Cookies: Used only with your consent to show relevant offers or campaigns.

You can manage or disable cookies via your browser settings. Disabling cookies may limit certain functionalities of the platform.

10. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations. We regularly review retention periods to ensure data is not kept longer than necessary.

11. Data Security

We apply industry-standard security measures (including encryption, access controls, and secure servers) to protect your data against loss, misuse, or unauthorized access. However, no system is completely secure, and we cannot guarantee absolute protection.

12. Your Rights

Access and obtain a copy of your personal data.

Correct or update your information.

Request deletion (“right to be forgotten”).

Object to processing or request restriction.

Port your data to another service provider.

Withdraw consent where processing is based on consent. To exercise your rights, contact us at: privacy@zoonloyalty.io We will respond within the timeframes required by applicable laws (e.g., 30 days under GDPR).

13. Client Responsibilities

Clients using the platform are considered data controllers for the personal data of their end users. As such, they are responsible for:

Providing appropriate privacy notices to their users.

Obtaining valid consent where necessary.

Managing data subject rights requests forwarded to them. Zoön Loyalty acts as a data processor with respect to client data and implements appropriate contractual and security measures accordingly.

14. Changes to This Policy

We may update this Privacy Policy periodically. Any material changes will be communicated by email or via our platform, with at least 30 days’ notice before taking effect.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, United States. Users within the European Union or Chile may be additionally protected by their respective data protection regulations.