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Terms and Conditions

Welcome to Zoon Loyalty

Zoön Loyalty LLC provides innovative platforms aimed at enhancing customer and employee engagement through our Employee Engagement Platform and Consumer Loyalty Platform. These Terms and Conditions govern access to and use of our services by both business clients and end users who participate in loyalty and engagement programs.

1. Acceptance of Terms

By accessing or using any part of the Zoön Loyalty platforms, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Modification of Terms

Zoön Loyalty reserves the right to modify these Terms and Conditions at any time. We will provide notice at least 30 days in advance of any changes that require your explicit consent. Continued use of the platform after such changes constitutes acceptance.

3. Pricing

Subscription prices are fixed at the time of your initial agreement and will remain unchanged during the contracted period. Any price changes will be communicated at least 30 days in advance and will take effect after the current billing period ends.

4. License and Use

You are granted a non-exclusive, non-transferable, revocable license to access and use the Zoön Loyalty platforms in accordance with these terms. You may not:
 

  • Modify, copy, or create derivative works from the platform.
     

  • Rent, lease, sell, or distribute platform content.
     

  • Use the platform for illegal or unauthorized purposes.

5. Consumer Participation in Loyalty Programs

Consumer Participation in Loyalty Programs

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  • Eligibility and Registration: Consumers may participate in loyalty programs offered by Zoön Loyalty clients upon accepting an invitation and registering via the platform.

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  • Program Terms: Consumers must agree to the specific terms outlined by the client managing the program, including the rules for earning and redeeming benefits.

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  • Consent and Data Processing: By registering, consumers explicitly consent to the processing of their personal data in accordance with our Privacy Policy. Clients are responsible for obtaining any legally required consents before enrolling users.

6. Responsibilities of Clients and End Users

  • Zoön Loyalty provides the technological infrastructure. Clients are solely responsible for the content, management, and compliance of their programs.

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  • End users (employees or consumers) participate in programs managed by clients, not Zoön Loyalty. Any disputes or concerns must be directed to the respective client.

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  • Zoön Loyalty is not liable for any content or errors in the programs managed by clients.

7. User Responsibilities

Users must:

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  • Use the platform solely for its intended purposes.

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  • Ensure data accuracy and keep information up to date.

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  • Comply with all applicable laws and regulations.

8. Prohibited Uses

  • Collect data without authorization or infringe privacy rights.

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  • Disrupt or interfere with platform operations.

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  • Engage in fraudulent or unlawful behavior.

9. Intellectual Property

All intellectual property rights, including trademarks and copyrights, remain the sole property of Zoön Loyalty LLC. Use of the platform does not transfer any ownership rights.

10. Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal information. It is an integral part of these Terms and Conditions.

11. Payments and Billing

  • Payment Processing: We use Stripe to manage all subscription payments. Fees are charged monthly or annually, as selected, and must be paid in full by the due date.

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  • Failure to Pay: A 15-day grace period applies after the due date. Services may be suspended if payment is not received during this time.

12. Cancellations and Refunds

  • User-Initiated Cancellation: Users may cancel their subscriptions at any time by contacting us or through Stripe. Services remain active until the end of the current billing cycle.

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  • No Refunds: Due to the nature of our digital services, payments are non-refundable.

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  • Zoön-Initiated Termination: We reserve the right to terminate access for non-compliance with these terms or non-payment, with prior notice.

13. Limitation of Liability

To the fullest extent permitted by law, Zoön Loyalty shall not be liable for indirect, incidental, punitive, or consequential damages, including data loss, revenue loss, or service interruptions. We are not responsible for the configuration or content of programs designed by clients.

14. Data Protection Compliance

Zoön Loyalty complies with data protection regulations including the GDPR (EU), CCPA (California), and Chilean Law No. 19.628. Please refer to our Privacy Policy for full details.

16. Dispute Resolution

Disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association. Class action waivers apply.

17. Notices

All legal notices will be sent via email to the address provided at registration or displayed through the platform.

18. Contact

For questions about these Terms, contact us at:

Email: contact@zoonloyalty.io
Address: Zoön Loyalty LLC, 848 Brickell Ave, Miami, FL 33131

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Florida, USA. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Miami, Florida, unless otherwise required by local laws.

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